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Scooter FAQs

Questions:
Q 1 How is my order shipped?
Q 2 What forms of payments do you accept?
Q 3 What if I don't have a credit card?
Q 4 Is it safe to use my credit card online?
Q 5 If I place an order today, how long does it take for delivery?
Q 6 What kind of warranty do you offer?
Q 7 How do I check my order status?
Q 8 Is it safe for my children to ride on these items?
Q 9 Is it legal to ride these electric/gas powered scooters and pocket bikes in my area?
Q 10 How much assembling required?
Q 11 What exactly is a pocket bike?
Q 12 Do these scooters and pocket bikes require any maintenance?
Q 13 What is the maximum speed?
Q 14 How do pocket bikes handle in comparison to a full sized motorcycle?
Q 15 Where should I ride these mini motors?
Q 16 Where can I get the replacement parts? Are they expensive?
Q 17 My questions are not answered here, what do I do?

Answers:

 

A1. How is my order shipped?

 

Smaller items up to 70 lbs. will ship via "UPS" Ground Service. For rush orders, additional shipping charges will apply. Please contact our shipping department for detail shipping cost. Items over 150 lbs will ship via DHL Ground shipping or "Freight Truck". When "Freight Truck" is selected we will arrange delivery with one of several freight companies that we deal with on a daily basis.

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A2. What forms of payments do you accept?

 

We accept all major credit cards such as Visa, MasterCard, Discover, and American Express. We also accept money orders, cashier checks, Wire Transfer and Western Union. Business and personal checks are also accepted, but it takes a little bit more time to deliver the products since we will only ship your item after your checks are cleared.

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A3. What if I don't have a credit card?

 

No credit card? No problem! Please contact one of our friendly Customer Service Representatives at 1-888-839-7088 for detailed information. You will also receive a special discount for all Non-Credit purchase.

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A4. Is it safe to use my credit card online?

 

Absolutely! All orders are processed from start to finish via our secure servers verified by 128bit encryption. Any data submitted is encrypted, using SSL technology. We protect all customer data against unauthorized access. We use secure technology, privacy protection controls and restrictions on employee access, to safeguard your personal information. Your information is safe and secure!

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A5. If I place an order today, how long does it take for delivery?

 

Please keep in mind that it is our goal to ship as quickly as possible. Due to the current high volume of orders, our current processing time is 3 to 5 business days before your purchase will ship. Depending on your location, it will take between 2 to 6 business days for your purchase to be delivered to you after it has shipped from our warehouse.. We do not ship on Saturdays, Sundays, or Holidays. For detailed shipping policy please visit our customer service page.

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A6. What kind of warranty do you offer?

 

All of our items are protected by a 30 Day limited parts Warranty. If your item arrives defective please contact one of friendly Customer Service Representatives immediately in order to obtain further instructions. Please visit our policy page for further instructions.

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A7. How do I check my order status?

 

After placing your order successfully, you will receive an email confirmation. This email will contain instructions on how to check your order status. You may also contact us directly with any questions.

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A8. Is it safe for my children to ride on these items?

 

Children should be closely monitored and supervised by an adult at all times. Children should always wear protective gear such as helmets, knee and elbow pads while riding. See our safety page for further safety instructions.

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A9. Is it legal to ride these electric/gas powered scooters and pocket bikes in my area?

 

We strongly suggest our customers contact your local law enforcement for regulations in your area concerning your electric/gas scooters and bikes prior submitting an order.

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A10. How much assembling required?

 

Most of our scooters and pocket bikes come 95% assembled.

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A11. What exactly is a pocket bike?

 

It's a miniature Racing motorcycle. They stand about 15 to 21 inches high depending on the model and brand and they weigh anywhere from 40 to 95 pounds, and are just pure fun to ride. They may look like toys to some people but these machines are built to high quality accuracy and proportion of a world-class bike.

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A12. Do these scooters and pocket bikes require any maintenance?

 

Some basic maintenance is required. Visit our Pocket Bike Maintenance page for further instructions and tips.

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A13. What is the maximum speed?

 

Most powered pocket bikes will accelerate quickly to about 40 miles per hour. More or less depending on optional power and sprocket sizes.

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A14. How do pocket bikes handle in comparison to a full sized motorcycle?

 

A pocket bike handles much like a larger motorcycle, but because the wheelbase and weight are much less, it changes direction quicker. The front wheel of the more powerful pocket bike models can rise up without hesitation with the application of power; also due to the short wheelbase, they can turn very quickly. This in most people¡¯s opinion adds to the fun factor, but demands that the rider has protective clothing, and is familiar with the bike in question.

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A15. Where should I ride these mini motors?

 

A pocket bike should never be ridden on the street. It should only be ridden on hard surfaces with no traffic. With permission, a large parking lot or other privately paved area can be an ideal place to ride. Always be aware of your local laws pertaining to this type of recreational activity. Laws can and may vary depending on which state or country you live in.

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A16. Where can I get the replacement parts? Are they expensive?

 

We carry most of the common spare parts in our warehouse. Parts for scooters are also available at most of bike - scooter shops. Most pocket bike parts are reasonably priced and inexpensive to purchase.

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A17. My questions are not answered here, what do I do?

 

Contact us at 1-888-839-7088 or email us at inquiries@scooterdepot.us One of our friendly Customer Service Representatives will contact you within 24- 48 hours.

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